I keep getting an error on the website when I try to add my Velocity membership number

/I keep getting an error on the website when I try to add my Velocity membership number

If you are receiving an error, it means your details cannot be verified by Velocity. Please ensure the details you are entering match your Velocity membership details. If you still receive an error, please contact the Velocity Member Contact Centre on 13 18 75 for assistance.

2019-08-14T06:17:19+11:00