FREQUENTLY ASKED QUESTIONS
In most cases we can have a professional consultant in your home by the next business day.
There is a 5-day cooling off period. Beyond this period, you have entered into a legal contract which states Freedom Kitchens is entitled to retain all reasonable costs and expected margin that would be derived from the job should it have proceeded to completion, subject to the non-excludable guarantees and warranties under Australian Consumer Law. The placement of a kitchen order generates significant work including the creation of original designs, check measuring, CAD drawings, and client account management.
Please refer to freedomkitchens.com.au/quality-guarantee for details.
Freedom Kitchens operates a design and supply-only business. We can provide you with the names of licensed tradespeople in your area who can assist you to install your kitchen. Any information we provide you should not be regarded as a recommendation and is for information purposes only. You should make your own enquiries and determination as to the tradespeople you ultimately engage to install your kitchen.
Freedom Kitchens is a design and supply-only business. We offer a flat pack solution with the Essential kitchen range, which is a quality kitchen that arrives ready to assemble. However, for our Designer kitchen range, we strongly recommend you using tradespeople who are fully licensed and who have lots of experience in installing kitchens. Talk to your proposed tradespeople before you engage them and ask them to provide references and examples of their recent work.
Yes, for a fee, the site checker can arrange for your existing kitchen to be removed and disposed of.
For those able to install themselves, we provide a range of quality, ready to assemble kitchens that represent outstanding value: the Essential kitchen range. Learn more about the Essential kitchen range here.
Our Designer kitchen range is Australian made and manufactured locally. These kitchens are delivered as complete units fully assembled, ready for installation.
We specialise in the sale of complete kitchens but previous customers may add some of our inclusions to their kitchen.
On completion we provide you with a brochure with tips on maintaining and enjoying your new kitchen.
Have your job number ready when you call our Customer Service team on 1800 113 733 or email service@freedomkitchens.com.au
Please refer to freedomkitchens.com.au/wardrobes/quality-guarantee for details.
Freedom Wardrobes are custom designed, flexible solutions rather than ‘custom built’. With a wide selection of heights and widths for doors, drawers and cabinet panels, hundreds of layout combinations can be created to suit almost any space. Simply book a free design appointment with one of our experts to see what’s possible.
Freedom Wardrobes cabinetry is manufactured in Australia, made from 16mm melamine MDF panels.
On completion we provide you with a brochure with tips on maintaining and enjoying your new wardrobe.
Have your job number ready when you call our Customer Service team on 1300 885 435 or email CustomerService@kitchengroup.com.au
Freedom Wardrobes are delivered to your door as ready-to-assemble flat pack modules. Due to the size of the panels we suggest you use a handyman to help you install your wardrobes.
No, Freedom Wardrobes only deals in complete wardrobes.
Yes, for a fee, the site checker can arrange for your existing wardrobe to be removed and disposed of.
Freedom Wardrobes operates a design and supply-only business. We can provide you with the names of qualified tradespeople in your area who can assist you to install your wardrobe. Any information we provide you should not be regarded as a recommendation and is for information purposes only. You should make your own enquiries and determination as to the tradespeople you ultimately engage to install your wardrobe.
We strongly recommend using a handyman/tradespeople to install your new Freedom Wardrobe as they will have access to professional tools.
In most cases we can have a professional consultant in your home by the next business day.
There is a 5-day cooling off period. Beyond this period, you have entered into a legal contract which states Freedom Wardrobes is entitled to retain all reasonable costs and expected margin that would be derived from the job should it have proceeded to completion, subject to the non-excludable guarantees and warranties under Australian Consumer Law. The placement of a wardrobe order generates significant work including the creation of original designs, check measuring, CAD drawings, and client account management.
Every wardrobe is different, but we suggest that customers allow at least 4 to 6 weeks from final plans sign-off and production payment to delivery. Freedom Wardrobes are delivered to your home in ready-to-assemble flat pack modules, ready for installation.
