Freedom Kitchens
Freedom Kitchens
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FAQs2025-06-19T12:17:25+10:00

FREQUENTLY ASKED QUESTIONS

How soon can I have a kitchen designer visit me?2019-08-12T10:01:17+10:00

In most cases we can have a professional consultant in your home by the next business day.

I’ve paid the deposit on my kitchen and have changed my mind and want to cancel. Can I get my money back?2019-08-12T10:01:17+10:00

There is a 5-day cooling off period. Beyond this period, you have entered into a legal contract which states Freedom Kitchens is entitled to retain all reasonable costs and expected margin that would be derived from the job should it have proceeded to completion, subject to the non-excludable guarantees and warranties under Australian Consumer Law. The placement of a kitchen order generates significant work including the creation of original designs, check measuring, CAD drawings, and client account management.

What does my warranty cover?2019-08-12T10:01:17+10:00

Please refer to freedomkitchens.com.au/quality-guarantee for details.

Does Freedom Kitchens carry out the installation of my kitchen?2019-08-12T10:01:17+10:00

Freedom Kitchens operates a design and supply-only business. We can provide you with the names of licensed tradespeople in your area who can assist you to install your kitchen. Any information we provide you should not be regarded as a recommendation and is for information purposes only. You should make your own enquiries and determination as to the tradespeople you ultimately engage to install your kitchen.

Can we install the kitchen ourselves?2019-08-12T10:01:17+10:00

Freedom Kitchens is a design and supply-only business. We offer a flat pack solution with the Essential kitchen range, which is a quality kitchen that arrives ready to assemble. However, for our Designer kitchen range, we strongly recommend you using tradespeople who are fully licensed and who have lots of experience in installing kitchens. Talk to your proposed tradespeople before you engage them and ask them to provide references and examples of their recent work.

Can you remove our existing kitchen?2019-08-12T10:01:18+10:00

Yes, for a fee, the site checker can arrange for your existing kitchen to be removed and disposed of.

Do you do flat pack kitchens?2019-08-12T10:01:18+10:00

For those able to install themselves, we provide a range of quality, ready to assemble kitchens that represent outstanding value: the Essential kitchen range. Learn more about the Essential kitchen range here.

Our Designer kitchen range is Australian made and manufactured locally. These kitchens are delivered as complete units fully assembled, ready for installation.

Do you replace or sell single units (eg. a pantry, handles, benchtops)?2019-08-12T10:01:18+10:00

We specialise in the sale of complete kitchens but previous customers may add some of our inclusions to their kitchen.

How do I look after my kitchen (in terms of cleaning and maintenance)?2019-08-12T10:01:18+10:00

On completion we provide you with a brochure with tips on maintaining and enjoying your new kitchen.

What should I do if I have a compliment or complaint?2019-08-12T10:01:18+10:00

Have your job number ready when you call our Customer Service team on 1800 113 733 or email service@freedomkitchens.com.au

What does my warranty cover?2025-06-19T12:01:32+10:00
Do you design custom wardrobes?2025-06-19T12:01:34+10:00

Freedom Wardrobes are custom designed, flexible solutions rather than ‘custom built’.  With a wide selection of heights and widths for doors, drawers and cabinet panels, hundreds of layout combinations can be created to suit almost any space.  Simply book a free design appointment with one of our experts to see what’s possible.

Where are Freedom Wardrobes made and what are they made from?2025-06-19T12:01:34+10:00

Freedom Wardrobes cabinetry is manufactured in Australia, made from 16mm melamine MDF panels.

How do I look after my wardrobe (in terms of cleaning and maintenance)?2025-06-19T12:01:35+10:00

On completion we provide you with a brochure with tips on maintaining and enjoying your new wardrobe.

What should I do if I have a compliment or complaint?2025-06-19T12:01:35+10:00

Have your job number ready when you call our Customer Service team on 1300 885 435 or email CustomerService@kitchengroup.com.au

Do you do flat pack wardrobes?2025-06-19T12:01:36+10:00

Freedom Wardrobes are delivered to your door as ready-to-assemble flat pack modules. Due to the size of the panels we suggest you use a handyman to help you install your wardrobes.

Do you replace or sell single units (eg. handles)?2025-06-19T12:01:36+10:00

No, Freedom Wardrobes only deals in complete wardrobes.

Can you remove our existing wardrobe?2025-06-19T12:01:37+10:00

Yes, for a fee, the site checker can arrange for your existing wardrobe to be removed and disposed of.

Does Freedom Wardrobes carry out the installation of my wardrobe?2025-06-19T12:01:38+10:00

Freedom Wardrobes operates a design and supply-only business. We can provide you with the names of qualified tradespeople in your area who can assist you to install your wardrobe. Any information we provide you should not be regarded as a recommendation and is for information purposes only. You should make your own enquiries and determination as to the tradespeople you ultimately engage to install your wardrobe.

Can we install the wardrobe ourselves?2025-06-19T12:01:38+10:00

We strongly recommend using a handyman/tradespeople to install your new Freedom Wardrobe as they will have access to professional tools.

How soon can I have a wardrobe designer visit me?2025-06-19T12:01:39+10:00

In most cases we can have a professional consultant in your home by the next business day.

I’ve paid the deposit on my wardrobe and have changed my mind and want to cancel. Can I get my money back?2025-06-19T12:01:39+10:00

There is a 5-day cooling off period. Beyond this period, you have entered into a legal contract which states Freedom Wardrobes is entitled to retain all reasonable costs and expected margin that would be derived from the job should it have proceeded to completion, subject to the non-excludable guarantees and warranties under Australian Consumer Law. The placement of a wardrobe order generates significant work including the creation of original designs, check measuring, CAD drawings, and client account management.

How long does the average wardrobe renovation take?2025-06-19T12:01:40+10:00

Every wardrobe is different, but we suggest that customers allow at least 4 to 6 weeks from final plans sign-off and production payment to delivery. Freedom Wardrobes are delivered to your home in ready-to-assemble flat pack modules, ready for installation.

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