EARN VELOCITY POINTS TODAY!

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EARN VELOCITY POINTS TODAY!2019-08-21T11:42:41+10:00

EARN VELOCITY POINTS TODAY!

Plan on your kitchen taking you places and earn 1 Velocity Point per $1 spent*.

Book a design appointment to kick start your kitchen journey and let us help you design the kitchen of your dreams. From traditional to modern and everything in between, we can help you make the most of your space whilst earning velocity points. Earning Velocity Points is applicable to customers who pay the deposit on or after August 14th 2019. 

Not a Velocity member yet?

By joining Velocity you can earn Velocity Points in the air and on the ground and redeem your Points for a range of rewards.

You can access the joining form by clicking on the button below.

Become a member today

Already a Velocity member?

Make sure you provide your name and Velocity membership number on the customer account portal here before final payment and delivery of your kitchen.

You will receive your allocated Velocity Points 21 days from your delivery date if you link your Velocity details successfully.

Book a design appointment

FAQs

I’m not a Velocity member, can I sign up to earn Velocity Points on freedom kitchens or wardrobes?2019-08-16T15:51:34+10:00

Yes, you can sign up through the Velocity website here. Then, add your Velocity membership number to your freedom kitchens & wardrobes account via the customer online portal so that you start earning Velocity Points. Only purchases made from 14 August 2019 onward are eligible for Velocity Points. Joining Velocity Frequent Flyer is free and there are many ways to earn and redeem your Points. Make sure that the Velocity membership details match the details on your contract.

Do I need to be a member of myfreedom to earn Velocity Points?2019-08-14T06:16:57+10:00

No, you do not need to be a member of myfreedom to earn Velocity Points with freedom kitchens & wardrobes.

I am a Velocity member; how can I make sure I get Velocity Points for my purchases?2019-08-16T15:48:42+10:00

Only purchases made from 14 August 2019 onward are eligible for Velocity Points. Just make sure that you have added your Velocity membership number to your freedom kitchens & wardrobes account via the customer online portal. The freedom kitchen and wardrobe designers will not ask you for your Velocity details during your design appointment. To earn Velocity Points, ensure you have added the correct Velocity membership number to your account via the customer online portal before final payment and delivery of your kitchen/wardrobe.

I keep getting an error on the website when I try to add my Velocity membership number2019-08-14T06:17:19+10:00

If you are receiving an error, it means your details cannot be verified by Velocity. Please ensure the details you are entering match your Velocity membership details. If you still receive an error, please contact the Velocity Member Contact Centre on 13 18 75 for assistance.

I’ve forgotten my Velocity membership number; how can I find this out?2019-08-14T06:17:40+10:00

Your Velocity membership number will be listed on any Velocity emails you have received, or you can find it online here https://www.velocityfrequentflyer.com/content/ForgotMembership/

How many Velocity Points can I earn when I purchase a kitchen or wardrobe?2019-08-14T06:47:54+10:00

You’ll earn 1 Velocity Point per $1 spent on eligible products and services, to the value of your final freedom kitchens or wardrobes contract. Click here for Terms and Conditions.

When do I receive my Velocity Points?2019-08-16T11:01:20+10:00

You will receive your Velocity Points within 21 days of your final delivery date.

My order has been delivered and I have not received my Velocity Points. Who do I contact if I think I have not received my Velocity Points?2019-08-16T11:02:10+10:00

Velocity Points are credited to your Velocity account within 3 weeks of your final delivery date. You can check the number of Points credited on the Velocity website or app. If the Velocity Points are not credited to your Velocity account within 21 days, please contact 1800 113 733 and we will look into this for you.

Where can I check that Points have been added to my Velocity account?2019-08-14T06:18:32+10:00

You can check your Velocity Points balance and transaction history by either:

  • Signing into the Velocity website and clicking on your Points balance in the “My Velocity” section. Or;
  • Logging into the Velocity App and tapping on the ‘Velocity Points’ tab on the top left.
What can I redeem my Velocity Points for?2019-08-14T06:18:46+10:00

Flights aren’t the only thing you can redeem with Velocity Points. Use your hard-earned Points on upgrades, hotels, lounge access, fuel, online shopping and more. Visit https://experience.velocityfrequentflyer.com/the-basics/redeeming-points for more details.

Who do I contact if I have an issue with the Velocity Frequent Flyer program?2019-08-14T06:18:53+10:00

For any issue related to Velocity Points calculation on your freedom kitchens/wardrobes purchase, please contact 1800 113 733. For any other issue, please call the Velocity Member Contact Centre on 13 18 75.

Am I eligible to earn Velocity Points?2019-08-16T15:50:02+10:00

All customers who have paid a deposit on their freedom kitchen or wardrobe on or after 14 August 2019 are eligible to earn Velocity Points.

For all purchases from August 14th 2019, Velocity members will earn 1 Velocity Point per $1 spent on eligible products and services included in their Freedom Kitchens and Wardrobes contract of sale at the time of delivery. This includes cabinetry, cabinetry accessories, appliances sold by Freedom Kitchens, laminate benchtops and delivery. Installation, stone benchtops, glass splashbacks, and third party contracts are not eligible for Velocity Points earn.

 To be eligible to earn Velocity Points, a person must hold a current Velocity membership at least 1 day before the final delivery of your Kitchen or Wardrobe. Freedom Kitchens and Wardrobes trade customers are not eligible to earn Velocity Points. Velocity Frequent Flyer Membership details must be recorded prior to final payment, and the name on the contract of sale must match the name on the Velocity account to be eligible for Points. Velocity Points are not awarded for any products returned or refunded. Points will be allocated to your Velocity Account within 21 days from your final delivery date.  To earn Velocity Points, you must be a Velocity member. Velocity membership and Points earn and redemption are subject to the Velocity Membership Terms and Conditions, as amended from time to time.