CAREERS AT FREEDOM KITCHENS

The following are the current job openings available at Freedom Kitchens at the moment:

AREA SALES MANAGER – NSW

Freedom Kitchens + Wardrobes is a progressive business, where new ideas and initiatives are encouraged to be shared. As an established leader in the kitchen and wardrobe industry due to our superior quality of products and services offered. We offer detailed flexible design solutions coupled with our industry reputation in relation to Australian standards and excellence.

About the role:

An incredible opportunity has become available for a highly skilled Area Sales Manager to join our team, based in our Head Office located in Chatswood. Reporting to the State Manager, this opportunity is suited to an enthusiastic sales professional, where growing sales and profitability is key. You will be driven by your passion to exceed business excellence while driving superior customer service through your team.

Key responsibilities:

• Working collaboratively within a driven passionate team.

• Developing a strong dynamic team of designers

• Focus on creating and developing strong sales opportunities.

• Driving marketing campaigns and promotional initiatives.

• Reporting on your outstanding sales results

• Coaching, development and encouragement of your team.

About you:

• A true passion for exceptional customer service/experience.

• Ability to manage a high energy team while sustaining optimum engagement.

• Strong time management skills with the ability to remain calm under pressure.

• Excellent verbal and written communication.

• Kitchen industry, direct sales and/or CAD skills well regarded

What we offer:

• A fun and exciting company culture

• Chill out and recreational area

• A competitive Salary

• Commission based on performance KPI’s

• Ongoing training and career development

By applying for roles with us you will be consenting to complete relevant background checks and you have the appropriate working rights in Australia.

If you are a sales management professional who enjoys motivating a team and have the passion to develop our brand, we would be pleased to receive your application. *Please note that only successful applicant’s will be contacted*

If you are interested in this exciting opportunity, we would love to hear from you! Please send your resume to jobs@freedomkitchens.com.au

KITCHEN INSTALLERS – NSW, VIC & QLD

Freedom Kitchens are proud to be a supplier for Australia’s favourite renovation program the BLOCK!

Whilst we operate a design and supply-only business, we maintain a keen interest in ensuring that our customers receive a high quality installation service.

We are looking for professional, licensed, Kitchen Installers to provide kitchen installation services, on a sub-contract basis.

What is expected

• Ensure our kitchens are installed to the highest standard

• Carry out check measures to company specifications

• Weekly report on customer progress

• Ensure all check measures are completed to agreed time frames

• Ensure maintenance requests are completed to agreed time frames

The Requirements

• 5 + years installation background

• Dedication to quality installation outcomes

• Proven trade coordination and site supervision experience

• Expertise in completing site check measures

• Computer literate, including the ability to use the internet for business purposes

• A pro-active attitude toward problem solving and customer satisfaction

• Hold relevant licenses, certifications and insurances

• Willingness to supply and maintain own tools

As a contractor, you will be required to provide evidence of your ABN, relevant business insurances, driver’s licence and own transportation. If you have experience in our industry and want to be part of an exciting business, please apply today!!

If you are interested in this exciting opportunity, we would love to hear from you! Please send your resume to jobs@freedomkitchens.com.au

By applying for roles with us, you are consenting to complete relevant background checks and that you have the appropriate working rights to be employed in Australia.

 

KITCHEN SHOWROOM CONSULTANT

This role is an integral part of the journey for the customer, where your exceptional customer engagement skills will be imperative. This is an exciting time to join these established brands!

About the role:
• Exceptional customer service skills
• Develop and maintain relationships with a focus on the customer’s vision
• Work across a 7-day roster
• Be proud to maintain your showroom professionally at all times

About you:
• A customer-centric approach
• Professional presentation and manner
• Excellent written and verbal communication
• Active listening skills
• Experience in approaching customers in a retail environment

If you are passionate about exceptional customer service we would love to hear from you!

To apply, please send your resume to Careers@kitchengroup.com.au. Please note: Only successful applicants will be contacted.

 

CUSTOMER RESOLUTION CONSULTANT

We are looking for a Customer Service Professional for an initial 8 week assignment (38 hours per week).

Freedom Kitchens have established our position as the leader in the kitchen industry due to our superior quality of products and service, flexible design solutions for today’s lifestyle needs and its reputation for meeting Australian Standards.

Our association with the TV series “The Block” means our Customers’ expectations are growing and as such we need to build a team of professionals to deliver exceptional service to our customers who have made such a significant investment.

About the role:

Located at Somersby on the Central Coast, we are a fast paced, high volume after sales customer service department. The Customer Resolution Consultant will handle complaints and disputes around a customer’s kitchen or wardrobe completion. This role is critical to our brands success and is often the pivotal moment to transforming a customer experience into one that is positive.

This role requires an individual that is customer centric, has a high attention to detail and superior problem solving skills. Due to the nature of this role it is critical that the successful applicant is confident, proactive, empathetic and resilient when handling negative feedback from customers.

• Review cases that arise from customers and other external sources.

• Manage customer complaints efficiently and effectively.

• Manage inbound and outbound communications with internal and external customers.

• Collaborate with various internal departments to identify new initiatives, corrective actions and areas of improvement.

• Contribute to the priorities of a team and effectively manage individual caseload.

What makes you perfect?

• Demonstrated experience resolving customer enquiries and complaints predominantly in a call centre or service centre environment. • Experience in delivering exceptional customer experience.

• Enjoy problem solving and finding solutions.

• Resilience in a high-paced environment.

• Well-developed verbal and written communication skills.

• Strong time-management skills.

• Empathetic approach when dealing with customer complaints.

• Ability to read kitchen or building plans in desirable but not essential.

What we will offer you?

• The opportunity to join a market leader.

• Experience and coaching from established leaders in our industry.

• Stability and longevity with an established organisation.

• Access to employee benefits.

• Staff discount cards available.

If you are interested in this exciting opportunity, we would love to hear from you! Please send your resume to jobs@freedomkitchens.com.au

By applying for roles with us you will be consenting to complete relevant background checks and you have the appropriate working rights in Australia.

 

Kitchen Installation Supervision

Whilst we operate a design and supply-only business, we maintain a keen interest in ensuring that our customers receive a high quality installation service. We are looking for a committed Kitchen Installation Supervisor located in Sydney to inspect the quality of installation work of trades engaged by our customers.
There will be an expectation to visit our Central Coast manufacturing site weekly.

Successful candidates will be responsible for:
• Ensuring all installers meet site measurement, kitchen and wardrobes installations, maintenance and warranty schedule requirements, within agreed timeframes.
• The on-boarding and supervision of installers.
• Ensuring all installations meet quality and WHS standards expected by our customers.
• Conducting regular on-site installation quality checks.
• Imparting business knowledge that enhances brand reputation and displays a true customer-focused attitude.
• Liaising with customers to identify solutions to installation issues that the company is able to support.
• Managing related financial, forecasting and reporting requirements.
• Attending to showroom maintenance requirements.
• Building sustainable and mutually beneficial business relationships, with both internal and external stakeholders, across our business.

Your skills and experience in the following areas will be highly valued:
• Trade qualification – cabinet making, joiner, installer or similar.
• Experience in managing kitchen or building renovations, including sub-contractors.
• Strong communication and presentation skills.
• Must have own tools to fix any minor showroom jobs.
• Ability to multi-task and maintain a calm disposition within a fast paced environment;
• Computer literate.
• CAD skills, highly regarded.

If you are interested in this exciting opportunity, we would love to hear from you! Please send your resume to jobs@freedomkitchens.com.au

By applying for roles with us you will be consenting to complete relevant background checks and you have the appropriate working rights in Australia.