CAREERS AT FREEDOM KITCHENS

The following are the current job openings available at Freedom Kitchens at the moment:

NATIONAL SALES MANAGER

Freedom Kitchens is a progressive business, where new ideas and initiatives are encouraged to be shared. As an established leader in the kitchen industry due to our superior quality of products and services, we offer detailed flexible design solutions coupled with our industry reputation in relation to Australian standards and excellence.

About the role:

Reporting to the CEO, this opportunity will suit a seasoned sales and marketing professional with extensive people management and B2C sales experience.

You are passionate about sales and enthusiastic with an energetic professional manner. To succeed in this role you will have excellent customer relationship and business development abilities. Well-developed communication skills with strong verbal communication skills in order to interact effectively with internal stakeholders and direct reports.

The successful candidate will be responsible for:

  • Development and implementation of sales strategies
  • Driving marketing campaigns and other promotional initiatives
  • Co-ordinating a team of Area Sales Managers, Kitchen Designers and Sales Consultants
  • Proactively managing compliance to company processes and systems
  • Developing and building the capability of the team via regular site visits and consistent feedback
  • Managing sales targets, plans and daily/weekly/monthly reporting requirements
  • Monitor conversion rate and driving the team to exceed KPIs
  • Building sustainable and mutually beneficial business relationships with both internal and external stakeholders across our business

To be successful in the role, you will have the following experience:

  • Minimum 7 years of sales / marketing management experience – business to consumer
  • Minimum 7 years direct people management experience
  • B2C sales experience
  • Kitchen industry, renovation, building or direct sales and/or CAD skills well regarded
  • Project Management experience
  • A proven track record in achieving sales targets and KPIs
  • Strong sales acumen
  • Ability to manage a team and sustain performance and engagement
  • Computer literate – Microsoft Office and other software
  • Ability to multitask and remain calm under pressure
  • Excellent verbal and written communication skills

If you are a sales management professional who enjoys motivating a team and have the passion to develop our brand, we would be pleased to receive your application. *Please note that only successful applicant’s will be contacted*

If you are interested in this exciting opportunity, we would love to hear from you! Please send your resume to jobs@freedomkitchens.com.au

By applying for roles with us you will be consenting to complete relevant background checks and you have the appropriate working rights in Australia.

 

KITCHEN SHOWROOM CONSULTANT

This role is an integral part of the journey for the customer, where your exceptional customer engagement skills will be imperative. This is an exciting time to join these established brands!

About the role:
• Exceptional customer service skills
• Develop and maintain relationships with a focus on the customer’s vision
• Work across a 7-day roster
• Be proud to maintain your showroom professionally at all times

About you:
• A customer-centric approach
• Professional presentation and manner
• Excellent written and verbal communication
• Active listening skills
• Experience in approaching customers in a retail environment

If you are passionate about exceptional customer service we would love to hear from you!

To apply, please send your resume to Careers@kitchengroup.com.au. Please note: Only successful applicants will be contacted.

 

CUSTOMER RESOLUTION CONSULTANT

We are looking for a Customer Service Professional for an initial 8 week assignment (38 hours per week).

Freedom Kitchens have established our position as the leader in the kitchen industry due to our superior quality of products and service, flexible design solutions for today’s lifestyle needs and its reputation for meeting Australian Standards.

Our association with the TV series “The Block” means our Customers’ expectations are growing and as such we need to build a team of professionals to deliver exceptional service to our customers who have made such a significant investment.

About the role:

Located at Somersby on the Central Coast, we are a fast paced, high volume after sales customer service department. The Customer Resolution Consultant will handle complaints and disputes around a customer’s kitchen or wardrobe completion. This role is critical to our brands success and is often the pivotal moment to transforming a customer experience into one that is positive.

This role requires an individual that is customer centric, has a high attention to detail and superior problem solving skills. Due to the nature of this role it is critical that the successful applicant is confident, proactive, empathetic and resilient when handling negative feedback from customers.

• Review cases that arise from customers and other external sources.

• Manage customer complaints efficiently and effectively.

• Manage inbound and outbound communications with internal and external customers.

• Collaborate with various internal departments to identify new initiatives, corrective actions and areas of improvement.

• Contribute to the priorities of a team and effectively manage individual caseload.

What makes you perfect?

• Demonstrated experience resolving customer enquiries and complaints predominantly in a call centre or service centre environment. • Experience in delivering exceptional customer experience.

• Enjoy problem solving and finding solutions.

• Resilience in a high-paced environment.

• Well-developed verbal and written communication skills.

• Strong time-management skills.

• Empathetic approach when dealing with customer complaints.

• Ability to read kitchen or building plans in desirable but not essential.

What we will offer you?

• The opportunity to join a market leader.

• Experience and coaching from established leaders in our industry.

• Stability and longevity with an established organisation.

• Access to employee benefits.

• Staff discount cards available.

If you are interested in this exciting opportunity, we would love to hear from you! Please send your resume to jobs@freedomkitchens.com.au

By applying for roles with us you will be consenting to complete relevant background checks and you have the appropriate working rights in Australia.

 

Kitchen Installation Supervision

Whilst we operate a design and supply-only business, we maintain a keen interest in ensuring that our customers receive a high quality installation service. We are looking for a committed Kitchen Installation Supervisor located in Sydney to inspect the quality of installation work of trades engaged by our customers.
There will be an expectation to visit our Central Coast manufacturing site weekly.

Successful candidates will be responsible for:
• Ensuring all installers meet site measurement, kitchen and wardrobes installations, maintenance and warranty schedule requirements, within agreed timeframes.
• The on-boarding and supervision of installers.
• Ensuring all installations meet quality and WHS standards expected by our customers.
• Conducting regular on-site installation quality checks.
• Imparting business knowledge that enhances brand reputation and displays a true customer-focused attitude.
• Liaising with customers to identify solutions to installation issues that the company is able to support.
• Managing related financial, forecasting and reporting requirements.
• Attending to showroom maintenance requirements.
• Building sustainable and mutually beneficial business relationships, with both internal and external stakeholders, across our business.

Your skills and experience in the following areas will be highly valued:
• Trade qualification – cabinet making, joiner, installer or similar.
• Experience in managing kitchen or building renovations, including sub-contractors.
• Strong communication and presentation skills.
• Must have own tools to fix any minor showroom jobs.
• Ability to multi-task and maintain a calm disposition within a fast paced environment;
• Computer literate.
• CAD skills, highly regarded.

If you are interested in this exciting opportunity, we would love to hear from you! Please send your resume to jobs@freedomkitchens.com.au

By applying for roles with us you will be consenting to complete relevant background checks and you have the appropriate working rights in Australia.

 

IT Software Developer 

In this role you will:
• Participate in the various project phases, from defining technical, operational and user requirements, through to planning, quality control and testing. This primarily takes place in a “Scrum” centric environment.
• Join a team working on a complex business-critical application.
• Work on the migration of key business capabilities to Azure cloud through the development of microservices and/or integration of 3rd party packages.
• Participate in key business transformation activities designed to accelerate business growth and agility.
• Work extensively with factory automation technologies

Skills and experience:
• Minimum of 5 years’ experience in a development role working with C#
• Experience with .NET Framework, C#, ASP.NET, HTML, CSS, JavaScript and SQL Server
• Exposure to Microservices Architecture, specifically with regards MS Azure
• Experience with front-end frameworks such as AngularJS is desirable
• Experience with Azure DevOps & GitHub is desirable
• MS Dynamics 365 (BC) & MS Power Platform
• Solid understanding of UAT requirements and importance, and experience in developing testing scenarios

If you are interested in this exciting opportunity, we would love to hear from you! Please send your resume to jobs@freedomkitchens.com.au

By applying for roles with us you will be consenting to complete relevant background checks and you have the appropriate working rights in Australia.