FREQUENTLY ASKED QUESTIONS

In most cases we can have a professional consultant in your home by the next business day.

There is a 5-day cooling off period. Beyond this period, you have entered into a legal contract which states Freedom Kitchens is entitled to retain all reasonable costs and expected margin that would be derived from the job should it have proceeded to completion, subject to the non-excludable guarantees and warranties under Australian Consumer Law. The placement of a kitchen order generates significant work including the creation of original designs, check measuring, CAD drawings, and client account management.

Please refer to freedomkitchens.com.au/quality-guarantee for details.

Freedom Kitchens operates a design and supply-only business. We can provide you with the names of licensed tradespeople in your area who can assist you to install your kitchen. Any information we provide you should not be regarded as a recommendation and is for information purposes only. You should make your own enquiries and determination as to the tradespeople you ultimately engage to install your kitchen.

Freedom Kitchens is a design and supply-only business. We offer a flat pack solution with the Essential kitchen range, which is a quality kitchen that arrives ready to assemble. However, for our Designer kitchen range, we strongly recommend you using tradespeople who are fully licensed and who have lots of experience in installing kitchens. Talk to your proposed tradespeople before you engage them and ask them to provide references and examples of their recent work.

Yes, for a fee, the site checker can arrange for your existing kitchen to be removed and disposed of.

For those able to install themselves, we provide a range of quality, ready to assemble kitchens that represent outstanding value: the Essential kitchen range. Learn more about the Essential kitchen range here.

Our Designer kitchen range is Australian made and manufactured locally. These kitchens are delivered as complete units fully assembled, ready for installation.

We specialise in the sale of complete kitchens but previous customers may add some of our inclusions to their kitchen.

On completion we provide you with a brochure with tips on maintaining and enjoying your new kitchen.

Have your job number ready when you call our Customer Service team on 1800 113 733 or email service@freedomkitchens.com.au