FAQs Archive - Page 8 of 10 - Freedom Kitchens

Q: I keep getting an error on the website when I try to add my Velocity membership number

If you are receiving an error, it means your details cannot be verified by Velocity. Please ensure the details you are entering match your Velocity membership details. If you still receive an error, please contact the Velocity Member Contact Centre on 13 18 75 for assistance.

Q: I am a Velocity member; how can I make sure I get Velocity Points for my purchases?

Only purchases made from 14 August 2019 onward are eligible for Velocity Points. Just make sure that you have added your Velocity membership number to your freedom kitchens & wardrobes account via the customer online portal. The freedom kitchen and wardrobe designers will not ask you for your Velocity details during your design appointment. To earn Velocity Points, ensure you have added the correct Velocity membership number to your account via the customer online portal before final payment and delivery of your kitchen/wardrobe.

Q: Do I need to be a member of myfreedom to earn Velocity Points?

No, you do not need to be a member of myfreedom to earn Velocity Points with freedom kitchens & wardrobes.

Q: I’m not a Velocity member, can I sign up to earn Velocity Points on freedom kitchens or wardrobes?

Yes, you can sign up through the Velocity website here . Then, add your Velocity membership number to your freedom kitchens & wardrobes account via the customer online portal so that you start earning Velocity Points. Only purchases made from 14 August 2019 onward are eligible for Velocity Points. Joining Velocity Frequent Flyer is free and there are many ways to earn and redeem your Points. Make sure that the Velocity membership details match the details on your contract.

Q: What should I do if I have a compliment or complaint?

Have your job number ready when you call our Customer Service team on 1800 113 733 or email service@freedomkitchens.com.au

Q: How do I look after my kitchen (in terms of cleaning and maintenance)?

On completion we provide you with a brochure with tips on maintaining and enjoying your new kitchen.